This information was recently shared in a Retirement Solutions Roundtable Podcast, shedding light on why some life insurance applications don’t receive automatic approval and what agents can do to streamline the process. Auto-approval is a game-changer for accelerating underwriting decisions, benefiting both the agents and clients. Here’s a closer look at the common reasons for delays and practical tips to increase auto-approval rates.
Understanding the Application Process
When an application is submitted, it undergoes review by underwriting and new business teams. For eligible cases, the underwriting engine automates decisions based on pre-set rules. Applications requiring further verification are flagged for manual review, adding time to the process.
Top Reasons for Delays in Auto-Approval:
Prescription History: Ensure clients disclose all current and past medications accurately, including reasons for their prescriptions. Missing details trigger manual reviews.
Medical Claims Data: The underwriting system checks medical codes from providers. If any undisclosed health history arises, it can delay approval.
Non-Disclosure: Applications missing key medical or lifestyle information will require additional investigation. Full transparency accelerates the process.
MIB Risk Factors: Previous insurance applications may flag concerns through the Medical Information Bureau. Ensure clients disclose prior applications to avoid discrepancies.
Lab Results: Abnormal lab findings, such as elevated A1C levels, often require manual assessment. Ensure all relevant medical history aligns with lab results.
Free-Form Answers: Using free-form text instead of dropdown options on e-applications disrupts automated processing. Stick to system-generated answers.
Pending Applications: Applying for multiple policies simultaneously triggers manual reviews for total coverage assessments. Notify underwriters to expedite coordination.
Age and Coverage Amount: Cases involving high coverage or certain age ranges require additional underwriting requirements. Consult the underwriting guide to manage expectations.
Juvenile Policies: Applications for minors exceeding $500,000 require extra documentation, including parent’s coverage details.
Social Security or ID Issues: Missing or mismatched personal details require identity verification, delaying processing.
Tips for Agents to Improve Auto-Approval Rates
Be Thorough: Gather all medical, prescription, and personal details from clients.
Use Dropdown Options: Avoid free-text responses when filling out e-applications.
Double-Check Information: Ensure social security numbers, birth dates, and other key details are accurate.
Set Expectations: Inform clients about potential requirements upfront based on their age, coverage amount, or medical history.
Resources for Success
Agents can access tools like field underwriting guides and coding tools on the insurance carrier's specific agent portal to streamline applications. Utilize these resources to address potential issues before submission.